1. Grievance Procedures - All employees should be aware of the procedure to be adopted if they have a grievance?

2. If you are unable to be of assistance to a member or guest on any matter, ask another work colleague or Duty Manager. Do not leave issues unresolved?

3. All staff must clock on and clock off at the beginning and end of their break?

4. Which answer is incorrect? Customer Service Standards

5. How long can you work before taking a break?