Knowledge Test - Dubbo RSL

KNOWLEDGE TEST

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1. What do you do if you see something broken?

Inform a Duty Manager who will enter it in the Maintenance Register

True

False

2. How many steps are involved in the disciplinary procedure?

2

4

3

5

3. Which answer is incorrect? Customer Service Standards

The Patron is not dependent on us. We are dependent on them

The Patron is-our business - not an intruder

The Patron is not the most important person in the Club

The Patron is deserving of the most courteous and attentive service we can provide

4. What do you do if you see something unsafe?

Inform your Supervisor/ Manager

Complete Hazard Report - available from the Duty Manager

Participate in investigating the situation

Help find a solution

All of the above

5. What year was the Club's Constitution adopted?

1954

1957

1959

1961

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