Responsible Conduct of Gambling Policy

Responsible Conduct of Gambling Policy

The Dubbo RSL Memorial Club’s mission is the proper conduct and balanced development, in the public interest, of the gaming, racing, liquor and charity industries in NSW.

One important way the Club ensures the public interest is promoted in the gambling industry is by developing and keeping under review strict regulatory measures for the conduct of lawful forms of gambling in the State to ensure that any potential harm associated with gambling is minimised.

The responsible conduct of gambling is important to minimise the harmful consequences associated with problem gambling.

Regulatory measures that are currently in place include:

• Controls over the nature of certain gaming-related advertising and promotion;
• Prohibitions in relation to participation by minors, and the advancement of credit for gambling purposes; and
• Measures which limit the accessibility and availability of commercial gambling activities in the broader public interest.

An extract from the Liquor and Registered Clubs Amendment (Responsible Gambling) Regulation 2000 is as follows:

• In summary the Regulations will do the following:
  Require Clubs to provide information to Patrons and their guests on counselling services, the use and operation of gaming machines, the chances of winning and the problems caused from excessive gambling. On entering the Club and displayed on each gaming machine is an advisement on how to contact: 
  • Help is close at hand. Gamble Aware. gambleaware.nsw.gov.au 1800 858 858
  • Place limitations on the payment of prizes by cash;
• Require cash dispensing facilities to be located away from the areas where gaming machines are located;
• Place limitations on gambling-related advertising;
• Prohibit the offering of inducements to gamble;
• Require the Club General Manager, Board of Directors’ and select employees to undertake an approved training course in the responsible conduct of gambling; and
• Make other miscellaneous controls.

Self- Exclusion Scheme:
In accordance with the State Liquor and Registered Club Act Management and Staff of the Dubbo RSL Memorial Club will ensure Responsible Conduct of Gambling at all times.

The Dubbo RSL Memorial Club has a policy to serve patrons in a responsible, friendly and professional manner. The Staff are on hand to provide patrons with documentation and contact telephone numbers to help them identify a gambling problem and provide assistance.

In accordance with the Gaming Machines Act 2001; the Dubbo RSL Memorial Club operates a multi venue self- exclusion scheme for patrons and their guests who may have a problem with their gambling. The scheme allows a patron to self-exclude from every pub club in this region. This information is gained from the Duty Manager through members of Staff. Patrons may access this scheme by approaching a member of staff who will then refer them to the Gaming Manager or a Duty Manager.

The Dubbo RSL Memorial Club promotes responsible gambling by not cashing forbidden cheques or providing credit.

Loyalty Points:
Government legislation – as from 2 April 2002 Redemption of Loyalty points for cash is forbidden.

The Liquor Act of 1982 and Registered Clubs Act 1976 advises your chance of winning the maximum prize on a gaming machine is generally no better than one in a million.

A Player Activity Statement is available by members on request that states, days of play, hours of play, total turnover and total net losses.

The Liquor Act of 1982 prohibits the Dubbo RSL Memorial Club from cashing:

• Cheques by a 3rd party or non-members.
• More than one cheque per person per day.
• Cheques by a person has an outstanding dishonoured cheque.
• A cheque for more than $400.

This policy was reviewed on and is effective from 2 February 2021